Privacy Policy
Captee is operated by PCP COLLECTION LLC, a limited liability company registered in New Mexico, United States (“we”, “us”). This policy explains what we collect when you use captee.ai and app.captee.ai, why we collect it, who else processes it, and what you can ask us to do with it.
We do not sell your data, we do not run advertising or analytics trackers of any kind, and we do not use your videos, audio or transcripts to train AI models — ours or anyone else's.
1. What we collect
Account information
You sign in with Google or with a one-time email link — we never receive or store a password. From that we hold your email address, your display name and a user ID.
The content you upload
The video and audio files you upload, the transcripts generated from them, the caption styles and settings you create, and the finished videos we render for you.
Usage information
Records needed to run the service and enforce plan limits: how many videos you have exported in a billing period, render job status, error logs and basic technical information such as your IP address, which is retained briefly for security and abuse prevention.
Payment information
Billing is handled entirely by Stripe. We never see or store your card details. We hold your subscription status, plan and Stripe customer reference.
2. Why we process it
- To provide the service — transcribing, captioning, rendering and delivering your videos. This is the performance of our contract with you.
- To bill you and to apply the correct plan limits.
- To keep the service secure — rate limiting, abuse prevention and diagnosing failures. This is our legitimate interest in running a reliable service.
- To contact you about your account, a failed render or a change to the service.
3. Who else processes your data
We use a small number of sub-processors. Each receives only what it needs to do its job.
| Provider | Purpose | Location |
|---|---|---|
| ElevenLabs | Speech-to-text transcription of your uploaded audio | United States |
| Anthropic | Generating hook suggestions from your transcript, when you use that feature | United States |
| Supabase | Authentication and application database | Frankfurt, Germany |
| Cloudflare (R2 & Pages) | Video and asset storage; hosting of this website | Global edge network |
| Hetzner | The server that runs the application and renders your videos | Nuremberg, Germany |
| Stripe | Payment processing and subscription management | United States / Ireland |
Because we are a US company and some providers are in the United States, your data may be transferred outside your country. Where that involves personal data of people in the EEA or UK, those transfers rely on the Standard Contractual Clauses or an equivalent safeguard offered by the provider.
4. How long we keep it
- Raw uploaded footage is deleted automatically 30 days after upload.
- Rendered videos, projects and saved styles are kept while your account is open, so you can return to them.
- Account records are kept while your account is open and for up to 2 years after it closes, in case you come back or a dispute arises.
- Billing and accounting records are kept for 10 years, because tax law requires it.
- Technical logs (including IP addresses) are kept for up to 12 months for security and abuse prevention.
- When you delete your account, your projects, uploads, renders and styles are deleted; anything not retrieved is permanently removed 60 days after closure.
5. Your rights
You can ask us to give you a copy of your data, correct it, delete it, or export it — and if you are in the EEA or UK, to restrict or object to certain processing. Email hello@captee.ai and we will respond within 30 days. You also have the right to complain to your local data protection authority.
6. Representative in the European Union
We are established in the United States. Where we process the personal data of people in the European Economic Area, Article 27 of the GDPR requires us to designate a representative in the Union. We are in the process of appointing one, and this section will name them and give their contact details as soon as that is complete. In the meantime, and afterwards, you can always reach us directly at hello@captee.ai and we will handle your request ourselves.
7. How we protect your data
Everything travels over encrypted connections (TLS). Our servers are firewalled and accessible only by key-based administrator login. Videos are stored in private buckets and are only reachable through short-lived, signed links generated for you. Backups are encrypted. Access to production systems is limited to the people who need it to operate the service.
No system is perfectly secure, but if a breach ever affects your personal data we will notify you and the relevant supervisory authority without undue delay, and within 72 hours where the law requires it.
8. Cookies
We use a small number of strictly necessary cookies to keep you signed in and to remember which plan you were looking at when you started checkout. We run no analytics, advertising or tracking cookies, so there is nothing here to opt out of.
We host our typefaces ourselves rather than loading them from a font CDN, so visiting this website sends your IP address to no one but us and our host.
9. Children
Captee is not intended for anyone under 16, and we do not knowingly collect their data.
10. Changes
If we change this policy we will update the date at the top, and for anything significant we will tell you by email.
11. Contact
PCP COLLECTION LLC, New Mexico, United States — hello@captee.ai